DO YOU ACCEPT RETURNS?

HOW LONG DO I HAVE TO EXCHANGE AN ITEM?

We offer a 14-day exchange window for most online purchases (exclusions listed below).

The return window begins when your package is marked “Delivered” by the tracking system. From that time, you have 14 days (including weekends and holidays) to make an exchange request. You will be unable to submit an exchange request after that 14-day period.

WHAT ARE THE REQUIREMENTS FOR THE EXCHANGED ITEMS?

All exchanged items must be in new, unworn condition, with any tags or hanging ribbons intact.

ARE THERE ANY FEES FOR EXCHANGING AN ITEM?

Return costs are as follows:

• For an exchange: $12 (per item) for a prepaid return shipping label + $18 (per item) for shipping of the new item(s).

ARE THERE ANY OTHER RULES FOR EXCHANGES?

We only offer direct exchanges for the same item in a different size.

Please note that any item received as the result of an exchange is considered final sale and not eligible for any further exchanges.

WHAT IF THE ITEM IS DEFECTIVE?

In the very rare event that an item is defective, you must initiate the return request within 48 hours of receiving it, and detailed photos will be required.

After this time, any exchange request will be subject to the standard exchange terms above. So be sure to check your item right away!

Please note that any defective item will be replaced with the exact same item you ordered.

HOW DO I INITIATE AN EXCHANGE REQUEST?

You can submit an exchange request via email.

HOW LONG DO I HAVE TO SEND BACK THE ITEM AFTER I SUBMIT MY REQUEST?

Your return package must be postmarked and in-transit within 3 business days after you’ve received the prepaid return shipping label.

IF I DECIDE THAT I DON’T WANT MY ITEM AFTER IT’S BEEN SHIPPED BUT BEFORE IT’S DELIVERED, CAN I JUST REFUSE THE PACKAGE?

If you refuse the package that was shipped to you, we will charge a $12 restocking fee per day + $18 (per item) for new shipping label. These fees will continue to be applied accordingly, up until you contact us to schedule a second delivery attempt. 

WHAT ITEMS ARE EXCLUDED FROM EXCHANGES?

Exclusions include:

• Quinceañera dresses and other special-order dresses
• Sale items or any item marked Final Sale on the product page
• Any item received as the result of an exchange

About Sizing / Alterations

Sizes shown on product pages are in U.S. sizes and are given to us by the designer.

Please note that designers may use different sizing conventions from each other or from other types of clothing you may be used to, so make sure to check the measuring guide we provide on each product page and match it to the product’s size chart to ensure your best fit!

It’s also important to remember that there are many different body shapes and alteration is very often required on special occasion dresses to make it just right for you!